Terms and Conditions

These terms apply when you use sastaticketprice.com and when you book a bus, train or flight ticket through us. Please read them before you book.

In short: Sasta Ticket Price is an online booking platform. We sell tickets on behalf of bus operators, Pakistan Railways and airlines and look after your booking; the operator named on your ticket runs the journey. The price and fare rules shown at checkout apply to your booking.

1. Who we are and our role

sastaticketprice.com is run by Sasta Ticket Price, based in Lahore, Pakistan (“we” or “us”). We operate an online platform where you can search for and book intercity bus, train and flight tickets.

  • What we do

    We show available departures and fares, take your booking and payment, issue your e-ticket, and handle questions, changes and cancellation requests about your booking.

  • What the operator does

    The bus operator, Pakistan Railways or airline named on your ticket provides the journey and is responsible for running it, including timings on the day, the vehicle, service on board, luggage and boarding.

  • We act as agent

    When you book, we act as a booking agent for the operator. Your contract for the journey is with the operator, and its conditions of carriage apply alongside these terms.

  • Route guides

    Our route, operator and travel guide pages publish fares, timings and advice for information. Section 5 explains how to use them.

2. Booking and payment

  • Passenger details

    Enter each passenger’s full name and CNIC, B-Form or passport number exactly as on the document. Operators check these at boarding, and wrong details can mean you are refused travel.

  • Prices

    The price for your booking is the one shown at checkout. Fares published elsewhere on the site, including our route guides, are indicative and are not offers.

  • Payment

    You can pay with JazzCash, Easypaisa, Visa, Mastercard or PayPak. Payments are processed by our payment partners; we do not store full card numbers or wallet PINs.

  • Confirmation

    A booking is confirmed only when we issue your e-ticket. If payment is taken but no e-ticket arrives, contact us before you travel.

  • Seat availability

    If an operator cannot honour a confirmed booking because the seat is no longer available, we will offer you an alternative or a full refund.

  • Who can book

    You must be 18 or over to book, or book with a parent’s or guardian’s permission. If you book for others, you confirm they have agreed to you sharing their details with us and the operator.

3. Changes, cancellations and refunds

Each operator sets its own rules for changes and cancellations, and they often differ by fare. The rules for your ticket are shown before you pay.

  • Asking for a change or cancellation

    Contact us with your booking reference before the operator’s deadline. We confirm any charge and process the request with the operator.

  • Charges

    The operator’s cancellation deduction applies, along with any part of the price marked non-refundable at checkout.

  • Missed departures

    A ticket not used because you missed the departure, or were refused boarding for incorrect details, is usually treated as used, with no refund.

  • If the operator cancels

    If the operator cancels or seriously delays your service, we will help you get a transfer to another departure or a refund, as its policy allows.

  • How refunds are paid

    Approved refunds go back to the payment method you used. We tell you the expected timeline when we accept your request.

  • Name changes

    Tickets are issued to a named passenger and usually cannot be passed to someone else. Ask us about correcting a spelling mistake before you travel.

How this works for each operator is set out in our refund and cancellation policy.

4. Travelling on your ticket

  • Arrive early

    Reach the terminal 30 to 45 minutes before departure, and earlier around Eid. Trains and flights have their own check-in and boarding cut-offs.

  • Carry your ID

    Bring the CNIC, B-Form or passport entered at booking. It is checked against the passenger list.

  • Luggage and conduct

    Luggage allowances, prohibited items and conduct on board are set by the operator.

  • Journey times

    Journey times are scheduled durations. Traffic, weather, road closures and operator decisions can change them.

  • Changes by the operator

    Operators sometimes change a departure time, vehicle or terminal. We pass on changes we are told about, using the contact details you gave us.

  • Refused boarding

    An operator may refuse travel if details do not match, if you arrive late, or for safety reasons, under its conditions of carriage.

5. Using the site and our route guides

  • Route guides

    Fares, timings, terminals and operator details on our guides are compiled from published sources and are for information. The price and rules at checkout apply to your booking.

  • Acceptable use

    Use the site to plan and book travel. Do not scrape or copy it systematically, disrupt it, or use it for anything unlawful.

  • Our content

    Text, design and compiled fare tables on this site belong to us or are used with permission. Short quotations with a link back are welcome.

  • Operator names and marks

    Operator and airline names, logos and trade marks belong to their owners and appear here to identify the services we sell and describe.

6. Our liability

  • What we are responsible for

    Taking your booking correctly, issuing your e-ticket, and handling the changes and refunds we agree to process.

  • What we are not responsible for

    The journey itself, which the operator provides, and losses caused by events outside our reasonable control, such as weather, road closures, strikes or operator decisions.

  • Limit of liability

    To the fullest extent the law allows, our liability for any booking is limited to the amount you paid us for it. Nothing in these terms limits liability that cannot lawfully be limited.

7. Changes to these terms, law and contact

We may update these terms as our service develops. The date at the top of this page shows when they last changed, and the version in force when you book applies to that booking.

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any dispute arising from them.

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